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FREQUENTLY ASKED QUESTIONS
HOW DO I SIGN UP FOR A FREE TRIAL?
All new subscribers start with a 1-month free trial. We don’t collect your credit card until you’ve determined Prattis is the right website design service for you. Click here to Sign Up.
HOW LONG IS YOUR SERVICE AGREEMENT?
We made the Prattis Service month-to-month, so you are not held to a contract term. You can start or stop your service at any point.
HOW MUCH DOES THE PRATTIS SERVICE COST?
After your 30-day free trial, the standard cost for the Prattis Service is $149 per month. There is no sign-up fee or any hidden fees to utilize or cancel the service.
DO I HAVE TO BUILD & MAINTAIN MY SITE?
Prattis is not a D.I.Y. solution. You will have a Personal Prattis Concierge to oversee our team’s design & development of your site, for you, daily.
WHAT’S INCLUDED IN MY PRATTIS SERVICE?
Our team will design, development, host & maintain your website for you daily. You will have access to our full range of web consultant services. See Services & Features.
HOW DO I COMMUNICATE WITH PRATTIS?
You will have a direct line of communication to your Personal Prattis Concierge. You can call or utilize your client portal to relay your website needs daily.
HOW OFTEN CAN I REQUEST EDITS TO MY SITE?
Our Prattis team will create as many pages as you need & make all necessary edits as needed. There are no limits to how many pages or edits you can request.
WHAT’S THE PRODUCTION TIME?
In just 4 short weeks your site will be ready for launch. The first 2 weeks, of the process, is asset collection. The final 2 weeks is website development & testing.
WILL MY SITE WORK ON MOBILE?
Yes. Your visitors will experience a mobile interface that seamlessly displays your branding & works great on any device: desktop, laptop, smartphone or tablet.
Your domain, along with all content uploaded by you to the Prattis platform, is fully owned by you. Prattis will not take ownership of any such content at any point.
DO I NEED ANOTHER HOST?
No. All Prattis themes include our fully-managed cloud hosting, ensuring your website remains available at all times.
CAN I SELL PRODUCTS ON MY SITE?
Yes. All Prattis themes include an e-commerce feature built into the site. From product browsing & purchasing to donations, our themes are designed to do it all.
DO YOU OFFER EMAIL ACCOUNTS?
While Prattis does not provide email accounts, you can easily link your domain to Google Apps or utilize the email tools provided by your registrar & get email.
HOW DO I CANCEL MY PRATTIS SERVICE?
Canceling Prattis is an easy & no-questions-asked process. It’s done online right from your client portal. There is no cancelation fee & you can cancel at any time.